Refund Policy

At Verra Supply, we want every customer to feel confident ordering from us. Due to the nature of hemp derived products, we are unable to accept returns on opened, used, or tampered with items.

All Sales Are Final

For safety and compliance reasons, all sales are final once an order has shipped. We do not accept returns or exchanges on hemp derived products unless the item arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
A clear photo of the item
A clear photo of the packaging
A brief description of the issue

Once reviewed, we may offer a replacement, store credit, or refund at our discretion.

Opened or Used Products

We cannot accept returns or issue refunds for products that have been opened, used, or altered after delivery.

Shipping Issues

Verra Supply is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier. Please make sure your shipping address is correct before placing your order.

If your package is lost in transit, please contact the shipping carrier directly. We will do our best to assist, but refunds are not guaranteed for carrier related issues.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled or refunded.

Compliance Notice

Customers are responsible for ensuring that hemp derived products are legal to purchase and receive in their state or local area. Orders shipped to restricted locations may be canceled.

Contact Us

For refund or order issue requests, please contact us at:

verrasupply@gmail.com

Please include your order number so we can assist you as quickly as possible.